- Monitor up-to-the-minute analytics to meet SLAs and commitment targets and more.
- SLA Tracking
- Live call reporting. Monitor hunt groups, call queues and incoming calls on users as well as reporting on critical metrics such as Grade of Service (GoS), Percentage Calls Answered (PCA), abandoned calls, longest waiting time and unreturned missed calls.
- Team Stats
- Essential team statistics at a glance via dashboards and wallboards. Display performance call queue parameters on group wallboards in real-time.
- Wall Boards
- Staff resourcing to review performance and use “what if” calculations to forward plan staff shifts.
- Contact AVC
- Contact our team on +44 3330 200 000 to find out more about AVCONE's call handling dashboard report
- Contact Us
iCS Report Premier - Reporting Dashboard